Domestic Abuse

MET Police briefing note
COVID19 – 27 – 29/04/2020

Dear all,
Following further media coverage today regarding Domestic Abuse, I wanted to follow up my recent communications to again highlight the importance of this to the Police.
We continue to urge victims of domestic abuse, and people who suspect that friends and family members might be suffering at the hands of an abusive partner while COVID-19 restrictions are in place, to please speak out.
Across London, the Met is continuing to prioritise and respond to domestic abuse calls. We continue to work closely with partners to ensure victims receive the support and service they need.
Please see helpline details below.
The 24/7 National Domestic Abuse helpline, which offers support to victims and people affected by domestic abuse, is free to call on 0808 2000 247.
The Respect phoneline provides confidential advice and support to help perpetrators stop being violent and abusive, and is free to call 0808 8024040
Men’s Advice Line: 0808 801 0327 a confidential helpline for male victims of domestic violence and those supporting them
Karma Nirvana: 0800 5999 247 Mon to Fri 9am–5pm supporting victims of
Honour based abuse and forced marriage
Hour Glass: 0808 808 8141 challenging the abuse of older people in all its forms
Galop LGBT+ Domestic Abuse Helpline: 0800 999 5428
Childline: 0800 1111 If you’re a child or young person and domestic abuse is happening in your home or relationship.
For more information about support services that are available, go to
For government guidance aimed at people in danger of domestic abuse during coronavirus, go to



Fair Community Housing Services TMO, in line with Southwark Council, is committed to reducing the risk posed to all residents and members of its operational team. We would like to assure our residents that we are working hard to ensure that vital services are maintained and that our most vulnerable residents are protected. In line with government advice, due to the ongoing public health concern around Covid-19 (Coronavirus) the TMO has had to restrict and amend the provision of some services which has been outlined below.


In line with Council guidance, the TMO housing office is concentrating efforts on providing essential services only. As such, non-emergency repairs will not be raised until further notice with all routine scheduled appointments which were in the pipeline now cancelled until further notice.

With the suspension of face to face reporting of repairs at the office in place, essential repairs are to be reported either by:

  • Telephone on 0207 378 0547 or
  • Email through -

In the event that you require an emergency repair after office hours, you will need to contact Southwark Council on 0800 952 4444 or 0207 525 2600.

Please note that if you or a member of your household display symptoms of Covid-19, you must disclose this prior to an operative visiting your home.


If you find that COVID-19 will impact your ability to make your rent payments, you are advised to discuss this with your Housing Officer, Penny Tyler by contacting her on 0207 378 0547.  Once again, you are reminded that we are unable to facilitate a face to face appointment at this time.

The following are some useful signposts for advice and help regarding your rent:

For leaseholders, help and advice is available from Southwark Council’s and accessible via its website at


There is now a reduced cleaning service in place across the estate. However, a dedicated small team will continue to provide a weekly presence on the estate with focus on the following key areas:

  • Sweeping and mopping of communal areas, lifts and lobbies.
  • Litter picking
  • Cleaning of door handles, buttons and handrails
  • Collection of dumped waste/ fly tipping
  • Rotation of chute fed bins

Please note that future estate inspections have been suspended to be replaced with an adhoc walkthrough of the estate by a member of our team. However, residents are encouraged to contact the TMO by phone or email to report any concerns noticed in relation to cleaning or grounds maintenance across the estate.


If you identify individuals gathering in common areas or in playgrounds on the estate, you are advised to report such behaviour to the non-emergency police line by calling 101. Police are currently dispersing crowds and gatherings where possible.

If you wish to report a noise complaint, you can do so by contacting Southwark Council's Noise Team on 0207 525 5777 (when the noise is occurring) or alternatively email the team on where a member of the team will discuss your case and give you advice.


The TMO are in contact with residents who are vulnerable and most likely to need support.

Vulnerability can be due to a range of personal attributes, including health conditions, disability and age. Should you consider yourself to be vulnerable and in need of help or perhaps a neighbour, you are encouraged to contact the housing office on 0207 378 0547.

Alternatively, you may also wish to self-refer, or refer a neighbour by emailing where you will be sent a form for completion. If you wish to put yourself forward to become a volunteer you can visit

For more advice, please contact Southwark Council on 0207 525 5000 or

Finally, the most important action we must all take in avoiding the spread of Coronavirus is to stay home to protect lives and to protect the NHS. Please only leave your homes for the following:

  • Shop for food and necessities
  • To fulfil a medical need
  • To exercise once a day
  • To travel to and from work (only when absolutely necessary).


Please see further advice on Southwark Citizens Advice`s webpage here.